Reviews you can check
Only someone who actually bought from you can leave a review. Verification hangs on evidence, so every review carries the same badge.
How we enforce reliability
Four mechanisms that work independently. If one fails, the other three still stand.
Verification against proof of purchase
A review earns the badge once the order or the invitation link is confirmed. That evidence comes from your webshop integration, from the API or from a cryptographically signed link.
Invitations that work only once
Every invitation carries a unique code tied to one order that expires after use. Forwarding it does not produce a second review.
Automatic fraud signals
The system watches for unusual patterns: spikes in a short window, repetition from the same device or network, and text that surfaces on dozens of profiles at once.
Reporting and human review
Every review carries a report button, for companies and for visitors. A report reaches a moderator who judges the case with the evidence in hand.
Positive and negative reviews
Nobody believes a profile without a single critical voice. These rules are fixed and apply to every company.
- A negative review cannot be removed for being negative.
- You can reply in public to every review and reach out to the customer directly.
- Removal only happens when a review breaks the review policy, with a stated reason.
- Any moderation decision can be appealed, and that appeal is read by a person.
- Whether a review was invited or posted spontaneously always stays visible.
Reputation is not for sale
What a subscription here will never do
These rules sit outside your plan and inside the system. They are the reason a score here means something.
- Raise your score
- Give you softer moderation rules
- Hide or delete negative reviews
- Decide your verification status, because the evidence does that
- Obscure whether a review was invited or spontaneous
- Put a moderation decision beyond discussion
A paid plan only changes how you work yourself.
The statuses a review can have
Transparency only works when a visitor can see where a review sits in the process. That is why the statuses are public.
| Status | What it means |
|---|---|
| Awaiting verification | The review is written, the email address or order is not yet confirmed. Not visible yet. |
| Verified | Tied to a confirmed order or invitation link. Visible with the badge. |
| Organic | Posted without provable transaction. Visible, without the badge, recognisable as spontaneous. |
| Under review | Reported or flagged by a fraud signal. Stays visible unless the report is serious. |
| Removed | Breaks the review policy. The reason is recorded and can be requested. |
| Appealed | The author or the company disagrees with the decision. A second moderator looks at it. |
How the score is calculated
Your score is the average of all published reviews, on a scale from 1 to 10. Removed reviews do not count, and an edited review replaces its old value.
The breakdown always sits under your number: how many reviews per star rating and when they came in. An average without that breakdown hides too much.
We also show how many of your reviews are verified. A 9.4 from two hundred verified reviews says something different from a 9.4 from twenty spontaneous ones.
Why you can trust these reviews
Evidence over promises
Verification hangs on an order or a signed link. No self-declaration, no checkbox you can tick yourself.
Explainable decisions
Every status change traces back to who did it, when and why. Moderation without an explanation does not exist here.
Independent of your plan
Verification, moderation and scoring sit technically apart from your subscription. Commerce does not touch the trust code.
What it costs
Receiving, verifying, publishing and answering reviews is free and unlimited, including your company page, your review link, your QR code and the basic widget. You only pay once you want to automate the work around it with integrations, AI replies or analytics.
See what each plan includesQuestions
Frequently asked questions
Can I have a review removed as a company?
Only when the review breaks the review policy, for example threats, discrimination, privacy violations or demonstrable fraud. Removing a negative review for being negative is not possible, on any plan.
What happens when I report a review?
The report reaches a moderator who judges the review against the available evidence. You receive the decision with its reason, and you can appeal it.
Do paying customers get priority in moderation?
No. Your plan has no influence on the order, the outcome or the rules. That is enforced technically and not just promised in the terms.
Can spontaneous reviews without a purchase appear on my page?
Yes, and they are recognisable as organic because the badge is missing. That lets a visitor weigh how much such a review counts.
How do you stop a competitor from posting fake reviews?
Through verification, single-use invitation links and signals that pick up suspicious patterns. If something slips through, the report button is the second line and a moderator the third.
Can I take my reviews with me if I leave?
Yes. You export your reviews and your replies whenever you want, in a readable format. Holding data hostage is not our business model.
Start collecting reviews that mean something
Claim your company page, share your review link and collect your first verified reviews today.
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